Version current at November 30, 2023

Welcometo 2 BE ONE!

This site is intended for the promotion and sale of 2 BE ONE® products.

The website, accessible via the URL is published by 2 BE ONE, a société par actions simplifiée (simplified joint stock company), registered in the Versailles Trade and Companies Register under number 979 920 345, with registered office at 99, boulevard de la Reine, Versailles (78000), telephone: +33 (0)6 60 18 14 97, email:

The site is hosted by OVH, a simplified joint stock company, registered with the Roubaix Trade and Companies Register under number 424 761 419, headquartered at 2, rue Kellermann, Roubaix (59000), telephone: +33(0) 9 72 10 10 07, contact:


For the purposes of these terms and conditions, where the singular includes the plural and vice versa, the following definitions shall apply to capitalized terms:

  1. Customer”: any User who has previously registered on the Site with a view to ordering a Product online on the Site.

The Customer can be:

  • a natural person over 18 years of age who undertakes to have full legal capacity to conclude a sale;
  • a legal entity ;
  • commerçant ou non. 
    • « Commande » : demande de Produits réalisée par le Client auprès de la Société par le biais du Site et validée par la Société sous réserve de l’encaissement du Prix complet ;
    • « Conditions Générales » : modalités d’utilisation du Site et de vente des Produits sur le Site, telles qu’acceptées par les Utilisateurs et Clients ;
    • « Compte » : compte personnel crée par le Client afin de procéder à la Commande de Produits sur le Site ;
    • « Délai de livraison » : période entre la date de validation de la Commande et la date de Livraison des Produits au Client ;
    • « Frais de livraison » : coûts d’expédition pour l’acheminement du(des) Produit(s) jusqu’à l’adresse de Livraison indiquée par le Client lors de sa Commande ;
    • « Livraison » : expédition du Produit au Client par le biais d’un sous-traitant de la Société sur le Territoire ;
    • « Prix » : valeur unitaire d’un Produit s’entendant toutes taxes comprises, Frais de Livraison non inclus ;
    • « Produit» : bien rapidement périssable ou pouvant se détériorer rapidement proposé à la vente par la Société sur le Site ;
    • « Site » : site de e-commerce, accessible à l’adresse, édité par la Société permettant à cette dernière d’offrir à la vente sur Internet les Produits ;
    • « Société » : Société 2 BE ONE, éditrice du Site, et distributeur des Produits en vente sur le Site ;
    • « Territoire » : périmètre de livraison défini par la Société à savoir le Monde Entier;
    • User” : any person who uses the Site.

The purpose of these General Conditions is to define the conditions of use of the Site by Users and the terms and conditions of sale of all Products available on the Site between the Company and you, its Customer.

By using the Site, the User accepts the following Terms and Conditions entered into with the Company.

These General Terms and Conditions apply to the exclusion of all others to all Orders placed on the Site between the Company and the Customer with a view to Delivery in the Territory.

For all deliveries outside the Territory, the Customer is requested to contact the Company’s Customer Service (see Article 5 CUSTOMER SERVICE of these General Terms and Conditions) to consider an extension on a case-by-case basis.

The User acknowledges having read and accepted, without reservation, modification or restriction, these General Terms and Conditions, in particular before validating the Order. The Customer may print out these General Terms and Conditions or save them in pdf format on a durable storage medium.

  • Registration on the Site is free of charge and is necessary for its advanced functionalities such as purchasing a Product, receiving the Company’s newsletter or having access to the details of any Order.

To access these services, the Customer may create an Account by registering on the Site via the “REGISTER/LOGIN” tab, either before any purchase or when validating the Order.

  • When registering on the Site and creating an Account, the Customer chooses a login and password, which are strictly personal, confidential and non-transferable. The information communicated by the Customer at the time of registration and each time the Site is used is stored by the Company in accordance with the conditions, in particular the duration, laid down by the laws and regulations in force in France.
  • The Customer agrees not to allow any third party to access and/or use his Account. The Customer is solely responsible for any use, even unknowingly, of his Account and/or password by a third party, and will bear the consequences thereof. The Customer undertakes to inform the Company of any use by a third party of his Account and/or password as soon as he becomes aware of such use.

Unless expressly authorized in advance by the Company, the Customer agrees not to create or use Accounts other than the one initially created in his/her name on the Site, either under his/her own identity or that of a third party.

  • The Customer undertakes to comply with the following cumulative conditions: the Customer must fill in the fields on the Site’s registration form and undertakes to provide the Company only with complete and accurate information. In particular, the Customer must provide his telephone number and e-mail address, as well as the precise postal address of the delivery address.

In order for the Company to provide a quality service, the Customer undertakes to update as soon as possible the information provided through his Account, in particular concerning his postal and bank details as well as his e-mail address. The customer is solely responsible for any direct or indirect damage he may suffer if this information is not kept up to date, and will be solely liable for the consequences.

3.5 In the event of non-compliance with the General Terms and Conditions, the Company reserves the right to cancel the Account, ipso jure and without compensation, after sending a formal notice by e-mail which has remained without effect for more than thirty (30) days. In the event of breach of contract or serious misconduct on the part of the Customer, the Account will be deleted ipso jure, without notice or compensation.

  • The Products offered for sale on the Site are described in their respective data sheets as accurately as possible before an Order is placed, particularly with regard to price, size and special features.

To help customers make the right choice, the company provides an explanatory table for each model, and a Customer Service department for any questions or clarifications.

  • The Customer is particularly informed that the packaging of the Products sold on the Site may vary from one Product to another. The Customer is therefore advised to read the detailed information sheet for each Product concerned and/or to contact the Company.
  • The photographs and illustrations accompanying the Products on the Site have no contractual value and do not engage the responsibility of the Company.
  • Product offers and prices appearing on the Site are valid as long as they are visible and available for sale.

However, the Customer is reminded that adding products to the basket does not validate the Order.


If you have any questions about the Products, the Site or these General Terms and Conditions, please contact the Company’s Customer Service Department:

  • by telephone from Monday to Friday, 9am to 12pm and 2pm to 7pm (French time) on +33 (0)6 60 18 14 97 (cost of a local call in mainland France);
  • by email to
  • by post to the following address Société 2 BE ONE, 99, boulevard de la Reine à Versailles (78000).

The Customer may pre-order Products on the Site using the same process as an Order. However, and for the Products concerned, they are offered by the Company for a limited time and on condition that a minimum number of Products is reached for their manufacture to be launched.

If the minimum number is not reached, the Company will inform the Customer by e-mail and sms and proceed to reimburse the Customer within fourteen (14) days of the cancellation of the pre-order.

If the minimum number of Products is reached, the Company will inform the Customer by e-mail and sms that its Order has been accepted, and will proceed to manufacture the Products and deliver them in accordance with the General Terms and Conditions.

  • In order to finalize the Order, the Customer must go through the Site via his Account.
  • On the Site, in order to formalize a Product Order, the Customer must complete the following steps:
  • Choose Products that will be automatically added to your shopping cart by clicking on “ADD TO CART”;
  • Confirm your basket of products by clicking on “ORDER/CHECK OUT”;
  • Fill in the fields on the Site, or identify yourself via your pre-existing Account or create an Account by clicking on “REGISTER/LOGIN”;
  • Choose the delivery method for the Order. In the case of delivery, fill in the billing address and delivery address if different, as well as the information fields ;
  • Choose the method of payment for the Order Price;
  • Accept the Company’s General Terms and Conditions;
  • Check the Order elements and, if necessary, identify and correct any errors;
  • Confirm the Order, which constitutes final validation of the Order by the Customer, subject to confirmation by the Company and full payment of the Order Price;
  • Confirm payment of the Order Price;
  • There is no minimum amount to be able to validate the Order on the Site.
  • Any Order implies acceptance by the Customer of the Prices and description of the Products available for sale on the Site.

The Customer is strongly advised to keep a copy of his Order on paper or on a reliable storage medium.

  • The Customer will then receive by e-mail a confirmation of acceptance of payment for the Order, as well as a confirmation of acceptance of the Order within three (3) days, summarizing the Order reference, the Product(s) ordered, their quantity(ies), their Price, the applicable tax(es), in particular value-added tax, the method of delivery of the Order, the chosen means of payment, the Customer’s details, as well as the delivery address, if applicable, and the billing address chosen.

In the absence of validation of the Order by the Company within this period by e-mail, the Order shall not be deemed to have been taken into account.

  • The Customer will also receive confirmation of the shipment of the Order for Delivery by email and sms from the logistics provider SIMPL.
    • The Company undertakes to honour Orders received on the Site and duly validated within the limits of available stocks.

If one or more Products ordered on the Site are not available, the Company undertakes to inform the Customer by e-mail.

At its sole discretion, the Company may offer the Customer an equivalent Product or reference to replace the unavailable Product(s). In the absence of a response from the Customer or of an equivalent Product, the Order for the unavailable Product will be cancelled and its Price refunded to the Customer, the remainder of the Order remaining firm and definitive.

  • The Company reserves the right to cancel or refuse any Order placed by a Customer for a legitimate reason, such as difficulty in obtaining supplies of a Product, a problem with the Order or Delivery, or due to the abnormality of the Order, or when there is a dispute concerning a previous Order, and in particular its payment. Under no circumstances shall the Company be held liable in this respect.
  • The Company will only inform the Customer by email. Customers are therefore asked to check their e-mail inbox regularly.
  • The price of Products sold on the Site is per item and reference.
  • Prices on the Site are in euros, inclusive of all taxes, and exclude delivery charges, which may vary according to the delivery location.
  • The Company reserves the right to modify its Prices at any time without notice. The Products will be invoiced on the basis of the Prices in force at the time the Order is validated by the Customer.
  • In the event of a typing, printing, publication or calculation error revealing a Price significantly lower than the Price normally charged on the Site or in the reference market for the Product(s) in question, their Order may be cancelled even if it has been automatically confirmed by the Company.

The Customer will be informed as soon as possible by email so that he can, if he so wishes, place another Order at the correct Price.

  • Payment for Products is made in euros on the Site only by :
  • credit card: Visa, Carte Bleue, Mastercard, American Express ;
  • Paypal account .

For the Site, the Company uses a secure payment method provided by its service provider CREDIT AGRICOLE, AGENCE SAINT-LOUIS, VERSAILLES, 32 rue Royale, Versailles (78000), which may request validation of the Order by entering a 3D-Secure code provided by the bank of the credit card holder and communicated to the Customer by SMS. The banking data communicated by the Customer is directly transmitted encrypted, without passing through the Site.

  • In accordance with article L. 132-2 of the French Monetary and Financial Code, the commitment to pay given by means of a payment card is irrevocable. By providing his/her credit card details, the Customer authorizes the Company to debit his/her credit card for the amount corresponding to the Price of the Order placed on the Site.

To this end, the Customer confirms that he is the holder of the bank card to be debited and that the name on the bank card is indeed his. The customer provides the sixteen digits and expiry date of his bank card, as well as the visual cryptogram numbers, if applicable.

In the event that it is impossible to debit the Order Price, the sale of the Products will be immediately cancelled by operation of law and the Order cancelled. The Company makes every effort to ensure the confidentiality and security of data transmitted to the Site through its service provider CREDIT AGRICOLE, AGENCE SAINT-LOUIS, VERSAILLES, 32 rue Royale à Versailles (78000).

  • The Customer undertakes to pay the Order Price in full upon confirmation of payment.

The Order will only be confirmed by the Company once the full Order Price has been received by the Company.

The Products shall remain the property of the Company until full payment of the Order Price by the Customer.

  • The invoice for the Order will be drawn up when the Order is dispatched and will be sent to the Customer by e-mail from the Company.

The customer can choose to become part of the 2 BE ONE community by becoming an “Early Adopter”.

See details on page [. ..] .

  1. No order will be dispatched without prior validation by the Company.
  1. Delivery of the Order is assured only within the Territory.
  1. The Order will be delivered in a single delivery to the delivery address indicated by the Customer at the time of the Order.

The Customer is solely responsible for any failure to deliver due to a lack of information at the time of the Order or to an error by the Customer in entering his contact details or those of the place of Delivery, in particular his surname, first name, address, telephone number or e-mail address, resulting in the loss of the Products. In this case, the Customer remains liable for payment of the Products.

The place of delivery cannot be changed.

  1. The Order will be delivered by transport service providers appointed by the Company (hereinafter referred to as the Carrier) or its Logistician, in particular SIMPL, according to the average delivery times set out below for information purposes only.

Products ordered by the Customer may be delivered to the address indicated by the Customer when placing the Order on the Site.

  1. For deliveries outside France, any customs duties and taxes are the responsibility of the Customer. The Company is not obliged to check and inform the Customer of applicable duties and taxes. It is the customer’s responsibility to contact the competent authorities in the country of delivery. If the Customer refuses to pay customs duties or taxes, any sums due by the Company for the return of the Product(s) will be charged to the Customer and deducted from the refund.
  1. The Customer may schedule a later delivery date by contacting the Company’s Customer Service directly (see Article 5 CUSTOMER SERVICE of these General Terms and Conditions).
  1. Delivery times may vary depending on the availability of the Products ordered and run from the date of confirmation of the Order by the Company.

They are given in working days and correspond to the average time taken by the Carrier to prepare and deliver the Order in the Territory.

  1. The Company and the Carrier will do their utmost to meet the delivery deadlines for the Products ordered, which are nevertheless given for information only. Any overruns shall not give rise to any damages, deductions or cancellation of the Order by the Customer.

In the event that delivery times cannot be met, in particular for meteorological reasons, the Carrier will inform the Customer by any means, without the Order being cancelled. The Company recommends that the Customer contact Customer Services in the event of a delay in delivery.

  1. The Customer may check the status of his Order on the SIMPL website or contact the Company’s Customer Service department (see Article 5 of these General Terms and Conditions).
  1. In application of the French Consumer Code, and only if the Customer is a Consumer within the meaning of the legal provisions in force on the date of the Order, if the Products have not been dispatched or delivered within thirty (30) days from the date indicated by the Company upon validation of the Order, the Customer may cancel the Order by sending a registered letter with acknowledgement of receipt to the following address: Société 2 BE ONE, 99, boulevard de la Reine à Versailles (78000).

The price of undelivered Products will then be fully refunded to the Customer.

If the Order has already been dispatched when the Company receives the Customer’s cancellation request, the Customer may still cancel the Order by refusing Delivery. The Company will then reimburse the sums debited within fourteen (14) days of the date on which the contract was terminated.

  1. The Customer agrees to provide proof of his/her identity, in the event of a request by the Carrier, by means of a valid official document and, if necessary, by communicating the reference number allocated by the Company to his/her Order and communicated to him/her in the Order validation email sent by the Company.

If the Customer is unable to accept the Order himself, he must appoint a third party to represent him, who must be in possession of a power of attorney and a photocopy of the Customer’s identity card.

  1. The Customer undertakes to be present at the Delivery address indicated, on the day and for the duration of the time slot indicated by the Carrier.

The Customer undertakes to sign the delivery note presented by the Carrier, on which he must enter any precise and concise handwritten reservations concerning the Products delivered. In particular, the customer must count the number of parcels delivered.

If the Customer is absent at the time of Delivery, the Carrier will proceed with a new presentation according to its own procedures.

Failing delivery, the parcel will be returned to the Company and placed back in stock.

  1. The Customer must check the condition and packaging of the Products upon delivery.

It is the Customer’s responsibility to make the necessary reservations and complaints, or even to refuse the Delivery if he notices any anomaly, shortage, damaged or open parcel, missing or defective Product(s)…

The said reservations and claims must be addressed, within three (3) days of Delivery of the Products, to the Carrier by registered letter, with a copy of the letter to be sent to the Company within the aforementioned period, by e-mail to the following address or by registered mail with acknowledgement of receipt, postmarked to: Société 2 BE ONE, 99, boulevard de la Reine, Versailles (78000).

In the absence of a complaint to the Carrier and the Company, the Products are deemed to have been accepted unreservedly by the Customer, unless the legal guarantees are exercised.


In accordance with the legal provisions in force, in particular article L221-28 3° of the Consumer CodeThe Consumer Customer, as defined by the legal provisions in force on the date of the Order, has no right of withdrawal due to the nature of the Products sold on the Site, in that they are made to the Consumer Customer’s specifications or are clearly personalized.

  1. The Company is subject to the legal warranties of conformity under articles L.217-3 et seq. of the French Consumer Code and of hidden defects under articles 1641 and 1648 of the French Civil Code.

Specific information on after-sales service or contractual warranties, where applicable, is given on the detailed Product sheet.

For any request for information, the customer should contact Customer Service.

  1. Legal warranty of conformity :

Article 217-3 of the French Consumer Code

The seller delivers a good that conforms to the contract and to the criteria set out in article L. 217-5 .

He is liable for any lack of conformity existing at the time of delivery of the goods, as defined in article
L. 216-1 which appear within two years of delivery.

Article 217-5 of the French Consumer Code

The good conforms to the contract if it meets the following criteria:
1° It corresponds to the description, type, quantity and quality, in particular as regards functionality, compatibility, interoperability or any other characteristic provided for in the contract;
2° It is fit for any special purpose intended by the consumer, made known to the seller at the latest at the time of the conclusion of the contract and accepted by the latter;

3° It is delivered with all accessories and installation instructions, to be supplied in accordance with the contract;

4° It is updated in accordance with the contract.

  1. Legal warranty for latent defects:

In accordance with Articles 1641 et seq. of the French Civil Code, the warranty for hidden defects allows the Customer to choose between rescission of the sale, which implies that the Customer returns the Product concerned and that the Company reimburses the amount paid, or reduction of the price of the Product. In the latter case, the Customer keeps the Product but receives a partial refund from the Company. The customer has a period of two (2) years from the discovery of the defect to take action.

Article 1641 of the French Civil Code

The seller is liable for any hidden defects in the item sold which render it unfit for its intended use, or which impair that use to such an extent that the buyer would not have purchased it, or would have paid a lower price for it, had he been aware of them. “

Article 1648 of the French Civil Code

The action resulting from redhibitory defects must be brought by the purchaser within two years of the discovery of the defect.

Remedying the consequences of the latent defect, once it has been proven, involves the Customer’s choice, unless this choice entails a cost that is manifestly disproportionate to the other option:

– or repair of the Product;

– or its replacement ;

– or reimbursement.

In the case of a request for reimbursement, the Customer will be reimbursed after appraisal of the Product and within fourteen (14) days of its receipt by the Company.

  1. Rights to the Site and its content

The Site, the Products offered, their images and the databases integrated therein are the exclusive property of the Company.

Consequently, any extraction, partial or total reproduction or transfer of the Site and/or the elements it contains, such as databases, or any use other than consultation on the Site, is strictly forbidden without the prior written authorization of the Company and/or its partners, except in the cases provided for and strictly governed by the laws in force, and in particular the French Intellectual Property Code.

  1. Rights to the Site’s trademarks and domain name

The names, denominations and identifying signs of any kind (such as logotypes or figurative marks, names of products and services), quoted and reproduced on the Site, are the exclusive property of the Company. No use, even partial, reproduction, representation or imitation may be made of them by the User without the prior written authorization of the owners concerned. Any breach of this obligation constitutes, in particular, an offence of counterfeiting and/or unfair competition exposing its author to legal proceedings and civil and penal sanctions.

In particular, the 2 BE ONE® sign is a registered trademark, the exclusive property of the Company. Any unauthorized reproduction or representation of the brand, its logo and all related distinctive signs constitutes an act of counterfeiting, or at the very least a reprehensible act for which the offender(s) will be liable to prosecution, as well as to heavy civil and penal sanctions as defined, in particular, by the French Intellectual Property Code.

  1. Rights to product creations and designs

The creations and models marketed by the Company are the exclusive property of the Company. Any unauthorized reproduction or representation in writing of these works and/or drawings & models, or of any similar or identical form, constitutes an act of counterfeiting, or at the very least a reprehensible act, for which the offender(s) will be liable to prosecution and heavy civil and criminal penalties as defined, in particular, by the French Intellectual Property Code.


The protection of personal data is paramount for the Company, which complies with the “Informatique et Liberté” law n°78-17 of January 6, 1978 and the new provisions of the General Data Protection Regulation (RGPD) n°2016/79 of April 27, 2016, applicable since May 25, 2018.

Therefore, and in accordance with their provisions, this privacy policy aims to explain the principles and measures implemented on this site and to inform you about :

  • the personal data that the Company collects and the purposes for which it is processed;
  • how the data will be used;
  • your rights regarding the data collected by the Company.

This privacy policy applies to all of the Company’s services, and we thank you for reading it in full before using our site and sending us any personal data.

It may be updated regularly.

  1. What data does the Company collect?

In particular, the Company collects and processes :

  • your full name ;
  • your email address ;
  • your telephone number ;
  • delivery address ;
  • your connection and navigation data.
  1. When does the Company collect your personal data?

The Company collects the data that you provide voluntarily, in particular when :

  • you browse our Site, consult its sections and use the information published on it;
  • you subscribe to the Company’s newsletters;
  • when you register and order on our Site.

When you fill in fields, the compulsory nature of the data requested is indicated by an asterisk: this information is necessary for the Company to fulfil its obligations towards you, i.e. to provide you with the product/service, information or newsletter requested.

If this mandatory information is not provided, the Company will not be able to provide you with what you expect.

Certain information, in particular technical information (such as your computer’s IP address) or information concerning your use of the Company’s website and its functionalities, is automatically collected by cookies as a result of your actions on the Company’s website.

A cookie does not allow you to be identified; however, it records information relating to your computer’s browsing of the site, which the Company may read during your subsequent visits, in order to facilitate your browsing.

This information will be kept for 2 (two) months.

You can manually delete this information from your computer, following the procedure applicable to your operating system and Internet browser.

If you have chosen to refuse the reception of cookies on the hard disk of your terminal, the site will not function properly.

The Company may collect anonymous data concerning the flows and traffic generated when your computer is connected to the site, such as: access providers, IP address, type and version of browser used, duration of your connection, etc. This data is collected, in particular, in order to meet its legal obligations and may also be used for statistical purposes in order to analyze Site traffic and improve the Site by adapting it to the User’s needs and tastes. This data is never used to identify individuals.

  1. How will the Company use it?

The Company uses your personal data under contract for one or more of the following purposes:

  • to improve your user experience on the Company’s site and to benefit from the Site’s functionalities and services;
  • the sending of personalized information and newsletters about the Company, its Products and services and their evolution, and their news;

If you wish to unsubscribe from these newsletters, a link is provided in each email. You can also contact the Company to unsubscribe from this mailing list;

  • the processing and tracking of orders placed on the Site;
  1. How long does the Company keep your personal data?

The Company keeps your personal data for no longer than is necessary for the purposes for which it was collected (see point 2).

Thus, your personal data will be kept for the duration of our contractual relationship and archived for a period of three (3) years following the end of said contractual relationship, unless it is of administrative, accounting or legal interest, in particular for the establishment of proof of a right or contract.

If you subscribe to the Company’s newsletter, you may at any time modify the information you wish to receive or unsubscribe using the link provided for this purpose in each newsletter or message sent for prospecting purposes.

  1. Who will receive your personal data?

The Company undertakes not to communicate, assign or transfer personal data to third parties without your prior written consent.

However, the Company may transmit your personal data to service providers with whom it collaborates and for the aforementioned purposes, and only to the extent necessary to accomplish the tasks entrusted to them.

These service providers will always act in compliance with applicable laws on the protection of personal data and pay particular attention to the confidentiality and security of such data, in line with our commitment as data controller.

Your personal data may be communicated in application of a law, a regulation, a decision of a regulatory or judicial authority and, finally, if necessary, in order to preserve the rights and interests of the Company.

  1. Where will your personal data be stored?

To ensure optimum security for your personal data, it is stored in the Company’s databases, or in those of its service providers, which are located within the European Union.

In any case, your data will not be transferred outside the European Union.

  1. How is your personal data protected?

The Company undertakes to take all measures to ensure the confidentiality and security of the personal data you have entrusted to us and to inform you of any breach of security resulting in the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of or access to your personal data.

  1. What are your rights concerning your personal data?

In accordance with current regulations, you may, at any time,

  • a right of access to your personal data processed by the Company;
  • the right to rectify your personal data by updating or rectifying it;
  • a right to limit processing by requesting its suspension
  • the right to object to the processing of your personal data, in particular the right to receive commercial communications;
  • a right to erasure by requesting the deletion of your personal data;
  • a right to portability by recovering your personal data in order to dispose of it.

You may exercise these rights at any time by contacting the Company and providing your requests, a copy of your identity document and an address to which you would like the Company to reply:

By post: Société 2 BE ONE, 99, boulevard de la Reine, Versailles (78000) France

By e-mail:

A response will be sent to you within one (1) month of receipt of the request, extended to two (2) months depending on the complexity of the request.

You also have the right to lodge a complaint with the Commission Nationale Informatique et Libertés (CNIL).

  1. Newsletter and prospecting

The Customer may subscribe free of charge to the Site’s Newsletter in order to be informed of the Company’s offers, events and new Products available on the Site.

The customer may at any time modify the information he/she wishes to receive or unsubscribe using the link provided for this purpose in each newsletter or message sent for prospecting purposes.

  1. The Company may exonerate itself from all or part of its liability in connection with the performance of online sales of Products for which it is only a distributor, and in no case the manufacturer, by proving that the non-performance or improper performance of these General Terms and Conditions is attributable to the Customer, or to the unforeseeable and insurmountable act of a third party, or to a fortuitous event or a case of force majeure.

In any event, the Company may only be held liable for direct damage caused by the Products sold on its Site or the sales service, to the exclusion of all others. The amount of compensation due by the Company in this case shall not exceed the Order Price, inclusive of all taxes.

  1. The Company shall not be held liable for damages of any kind, whether material, immaterial or bodily, nor for elements beyond its control, nor for damages that may be suffered by Users through their technical environment, and in particular their computers, software, equipment, networks (modems, telephones…) and any material used to access or use the Site.

The Company uses all reasonable means at its disposal to ensure quality access to the Site, but is not bound by any obligation of result in this respect.

In order to ensure maintenance, or for any other reason of its own, the Company reserves the right, without prior notice or information to Users, to interrupt, temporarily suspend or modify access to all or part of the Site, without this interruption, suspension or modification of access giving rise to any obligation or compensation on its part, whatever the prejudice that may be suffered by it or by third parties as a result of these malfunctions or unavailabilities.


In the event of a fortuitous event or force majeure, defined by French case law as an event beyond the control of the Company and rendering impossible or delaying the normal performance of its obligations, the Company will inform the Customer by e-mail of the existence of the fortuitous event or force majeure within three (3) days of the date of occurrence of the event.

The Company will then be exempt, for as long as the effects of force majeure have not ceased, without incurring any liability or having to pay any compensation whatsoever.

If the suspension of the Vendor’s obligations continues for a period of more than thirty (30) days, the Customer may cancel the current Order. The Company will then refund the Order by crediting the bank account linked to the card used to pay for the Order.


The present Terms and Conditions of use of the Site are entered into for an indefinite period from the date of use of the Site by the User.

The present General Terms and Conditions come into force on the date of validation of the Order and are concluded for the duration necessary for the Delivery of the Products to the Customer, until the extinction of the guarantees and obligations of the Company.

These Terms and Conditions are subject to change as the Site and the Company’s business evolve. The User and the Customer having accepted the terms are invited to check their updates regularly. Except in the case of major changes affecting the User’s or Customer’s situation, which may give rise to an alert on the Site, both the User and the Customer are deemed to accept these regular updates.

  1. If one or more stipulations of these General Terms and Conditions are held to be invalid or declared as such in application of a law, regulation or following a final decision of a competent court, the other stipulations will retain all their force and scope.
  1. The fact that the Company or the Customer does not avail itself of a breach of one of the obligations referred to in these General Terms and Conditions shall not be interpreted for the future as a waiver of the obligation in question.
  • These Terms and Conditions are governed by French law.
  • The present General Conditions are written in French. Any translation into a foreign language is of no value and may not be invoked against the Company for any reason whatsoever.
  • In the event of a dispute concerning the interpretation, execution or validity of these General Terms and Conditions, the Customer may contact the Company’s Customer Service Department in order to find an amicable solution.

The User or Customer is hereby informed of the possibility offered by Article L.612-1 of the French Consumer Code to have recourse to the Consumer Mediator . [AV1] CMAP, 39 avenue Franklin D. Roosevelt-75008 PARIS. T: (+33) 01 44 95 11 47 ,,

The User or Customer is hereby informed that in this context, a dispute cannot be examined by the Consumer Mediator if :

1° The User or Customer does not justify having previously attempted to resolve his/her dispute directly with the Company by means of a written complaint in accordance with the terms and conditions set out, where applicable, in the contract;

2° The request is manifestly unfounded or abusive;

3° The dispute has been or is being examined by another mediator or by a court;

4° The User or Customer has lodged a claim with the mediator more than one (1) year after submitting a written complaint to the Company;

5° The dispute does not fall within its jurisdiction.

Failing this, the French courts will have sole jurisdiction to resolve the dispute.

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